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CUSTOMER CARE
Everything you need to know before finding your next jacket.
We offer leather jackets, winter coats, vests, and cosplay-inspired outerwear for men and women. Explore our collections to find a style that suits you.
No. Our collection also includes styles made from materials such as cotton, wool, suede, and velvet. Check each product description for its specific material.
Some designs offer different material options. Select your preferred option on the product page, or contact us before ordering to check availability.
Product photos show the intended design. Natural leather grain, screen settings, and handmade construction may cause slight variations in texture, color, and finishing.
Care depends on the material. Keep leather away from prolonged moisture and direct heat, and use a suitable hanger for storage. Contact us for care guidance specific to your jacket.
Compare your body measurements with the size chart on the product page, checking whether it lists body or garment measurements. If you are unsure, send us your measurements for guidance.
Custom sizing is available for many designs at an additional charge. Contact us before ordering so we can confirm the measurements needed and the cost.
We generally need your chest, waist, shoulder width, sleeve length, and preferred jacket length. Depending on the design, we may also request your height and additional measurements.
Many designs can be customized, depending on material availability and construction. Share your requested changes before ordering so we can confirm feasibility, pricing, and production time.
Send us your measurements, the product you want, and your preferred fit. We can help you choose a standard size or discuss custom sizing if needed.
Processing typically takes 5–10 days during peak season. Custom designs and complex costumes may require additional time. Processing and shipping are separate stages.
Shipping to the USA typically takes 5–7 days after dispatch. Delivery times vary by destination and shipping service, and these estimates are not guaranteed arrival dates.
Express shipping may be available at an additional cost. Contact us with your destination and required delivery date so we can confirm the available options.
Please contact us before ordering with your event date, destination, and chosen product. We will check production availability and shipping options before advising whether the deadline is achievable.
Yes. Once your order is dispatched, we will provide tracking details so you can follow its delivery progress. Tracking updates may take time to appear after the courier receives the parcel.
Eligibility depends on the item and whether it was customized. Please review our Return & Refund Policy and contact us before sending anything back.
Contact us with your order number and details of the fit issue. Eligible standard-size items may qualify for an exchange under our policy. Custom-sized items have different conditions.
Custom-sized and personalized items are generally non-refundable because they are made specifically for you. If your item arrives damaged or differs from the agreed order, contact us so we can review the issue.
Send us your order number and clear photos of the item, packaging, and affected area as soon as possible. We will review the issue and explain the next steps.
For eligible size exchanges or preference-based returns, customers are responsible for return shipping and applicable customs charges. If the item is damaged or incorrect, contact us first to confirm the return arrangements.
Talk to our team about sizing, orders, or your next jacket.
